Privacy Policy for BookMyPuja
Last Updated: December 2, 2025
1. Introduction
Welcome to BookMyPuja ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
By using BookMyPuja, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our App.
2. Information We Collect
2.1 Personal Information
We collect the following personal information that you provide to us:
- Account Information: Name, phone number, email address
- Profile Information: Profile picture, gothram, date of birth
- Address Information: Residential address, city, state, postal code
- Family Member Information: Names, relationships, gothram, and other details of family members you add to your account
- Booking Information: Details about your temple visits, puja bookings, and purohith appointments
2.2 Location Information
With your permission, we collect and use your device's location information to:
- Show nearby temples and purohits
- Display your location on maps
- Provide location-based search results
- Enhance your booking experience
You can disable location services at any time through your device settings, though this may limit certain features of the App.
2.3 Photos and Media
With your permission, we access your device's camera and photo library to:
- Allow you to capture or select profile pictures
- Upload photos related to bookings or services
2.4 Biometric Information
If you enable biometric authentication (Face ID or Touch ID), we use your device's built-in biometric authentication system for secure login. We do not store or have access to your biometric data; this is handled entirely by your device's operating system.
2.5 Payment Information
Payment transactions are processed through our third-party payment provider, Razorpay. We do not store your complete credit card or payment information on our servers. We may retain limited payment information (such as the last four digits of your card) for record-keeping purposes.
2.6 Usage and Device Information
- Device type and model
- Operating system version
- App version
- Unique device identifiers
- App usage statistics and interactions
- Error logs and crash reports
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To process and manage your temple bookings, puja services, and purohith appointments
- Account Management: To create and manage your account, authenticate your identity, and provide customer support
- Location-Based Services: To show nearby temples, purohits, and provide relevant search results based on your location
- Payment Processing: To process payments securely through our payment partners
- Communication: To send you booking confirmations, updates, notifications, and customer support messages
- App Improvement: To analyze usage patterns, improve app functionality, and develop new features
- Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
4. Third-Party Services
Our App integrates with the following third-party services that may collect and process your information:
4.1 Payment Processing
4.2 Maps and Location Services
4.3 Analytics and Error Reporting
We may use analytics services to help us understand how users interact with our App and to identify and fix technical issues.
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
- Secure Storage: Sensitive information is stored securely using your device's secure storage mechanisms (Keychain on iOS, Keystore on Android)
- Access Controls: Access to personal information is restricted to authorized personnel only
- Authentication: We use secure authentication mechanisms, including biometric authentication where available
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can view and update your personal information through the Account section of the App
- Correction: You can correct inaccurate information through your account settings
- Deletion: You can request deletion of your account and personal information by contacting us
- Location Services: You can disable location access through your device settings
- Camera and Photos: You can revoke camera and photo library permissions through your device settings
- Biometric Authentication: You can disable biometric login in the App settings
- Communications: You can opt out of promotional communications while still receiving transactional messages
8. Children's Privacy
BookMyPuja is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. By using our App, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- Posting the updated policy in the App
- Updating the "Last Updated" date at the top of this policy
- Sending you a notification through the App or email (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information
- Right to opt-out of the sale of personal information (Note: We do not sell your personal information)
- Right to non-discrimination for exercising your CCPA rights
To exercise these rights, please contact us using the information below.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
13. Consent
By using BookMyPuja, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. If you do not agree with this Privacy Policy, please discontinue use of the App immediately.